Mini-guide: Interview

Through interviews you can find gold and understand user needs.

User interviews are a qualitative method and are used to gain insight into the user's experiences related to a service, and so that we can be inspired and discover design and development opportunities.

Learn about

• Semi-structured interview technique for use in service design and innovation projects
• 10 tips for those who are going to interview
• Use of an interpreter in the interview
• Quick and effective summary of an interview

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